Level 1 support coordination, also known as Support Connection, is an entry-level NDIS service designed to help you understand your plan and connect with suitable service providers, community networks, and mainstream supports.

What It Does

• Plan understanding: Helps you read, interpret, and make sense of the funding and goals in your NDIS plan.

• Provider connection: Assists you in finding, choosing, and linking up with service providers.

• Community access: Connects you with local community groups, mainstream services, and informal support systems.

• Building independence: Focuses on short-term capacity building so you gain the confidence to manage your own supports independently in future plans.

Who It Is For

• First-time NDIS participants who have relatively straightforward needs.

• People who only need initial guidance to get started rather than ongoing, hands-on management.

• Participants who have some informal help from family or friends but need a brief push in the right direction.

Cost and Rates

• Standard hourly rate: Around $80.06 per hour (set by NDIS price guides).

Level 2 support coordination, officially called Coordination of Supports, is the standard NDIS Support Coordination Guide service that helps participants design, build, and manage a practical mix of providers to increase their daily independence. It is the most common level of support coordination funded in NDIS plans.

What a Level 2 Coordinator Does

• Implements your plan: Breaks down plan jargon, aligns supports with your goals, and sets up service agreements.

• Connects you with providers: Helps you find and schedule suitable therapists, support workers, and community groups.

• Manages budgets: Monitors how fast you use your funding, so your money lasts through the plan period.

• Builds your skills: Teaches you how to talk to providers, handle service changes, and run your plan with more confidence over time.

• Prepares for reviews: Gathers evidence and helps you get ready for your plan reassessment.

When You Need Level 2 Support

• You manage multiple service providers at the same time.

• You are going through a big life change, like starting a job or moving house.

• You can manage some tasks, but you need regular guidance to use your funding safely and well.

Cost and Rates

• Standard hourly rate: Around $100.14 per hour (set by NDIS price guides).

• Difference from other levels: It is more hands-on than Level 1 (Support Connection), which is for basic links, but less intensive than Level 3 (Specialist Support Coordination), which handles major crises and high-risk situations.