QCCQ Guiding Values
At Quantum Community Care Qld (QCCQ), our values are the heart of our commitment to providing ethical, comprehensive, and compassionate disability and mental health services to people in Logan and the Gold Coast, Queensland. These principles guide every interaction and decision, ensuring we deliver person-centred support that truly makes a meaningful and tangible difference in the lives of the people we support.
Our six core values are:
Empathy: We strive to genuinely understand and share the feelings of those we support. This means actively listening, seeking to comprehend their unique perspectives, and responding with deep understanding and compassion. We believe that by truly stepping into another's shoes, we can build trust and foster meaningful connections, ensuring our support is always tailored to their individual needs and experiences.
Grace: We commit to acting with kindness, respect, and composure in all our interactions. Grace guides us to maintain a courteous and professional demeanour, even in challenging situations, creating a calm and supportive environment for our participants, their families, and our team.
Recovery: We embrace recovery as a deeply personal and transformative journey for individuals. Our role is to foster hope, identify strengths, and support people in setting and achieving meaningful goals, enabling them to live satisfying and contributing lives within their chosen communities. We believe in the potential for every individual to thrive.
Accountability: We are dedicated to transparent and responsible service delivery. This means willingly accepting responsibility for our actions, decisions, and the outcomes of our support. In our disability services, we adhere to NDIS requirements and our internal policies, ensuring accurate documentation, timely reporting, and a commitment to continuous improvement based on feedback and learning.
Dignity: We uphold the inherent worth and respect of every individual we support. This involves treating each person with honour, respecting their choices, protecting their privacy and confidentiality, and empowering them to lead their lives with autonomy and self-determination, free from discrimination or exploitation.
Empower: We are committed to strengthening the capacity and confidence of the people we support to control their lives and advocate for their rights. By providing accessible information, fostering independent decision-making, and supporting skill development, we empower individuals to pursue their goals and actively participate in their communities.
These values are interwoven into our daily practices, guiding our team to provide compassionate, high-quality support that aligns with our vision of fostering personal growth and development with grace and dignity.
